Shipping, Returns & Accessibility
How orders ship, when a custom item can be changed, and how to get help using the site.
Shipping
How long does production take?
Timing varies by product and decoration method. Standard and rush options are shown during ordering, and your confirmed order includes an estimated timeline.
Do you offer free shipping?
Orders of $65 or more qualify for free standard shipping. Expedited options may cost extra.
Do you ship to businesses and organizations?
Yes. We ship to US homes, offices, warehouses, schools, churches, and event venues.
Returns
What is your return policy?
Custom and personalized items are non-refundable once production begins. Defective, incorrect, or damaged items are eligible for resolution when reported within 30 days of delivery.
When will an approved refund arrive?
Approved refunds return to the original payment method. Your bank or card provider controls when the credit appears after we process it.
What if my order arrives wrong or damaged?
Contact Tru Shirts at hello@trushirts.com with your order number and photos, and the team will help resolve it.
Cancellations
Can I change or cancel my order?
Contact us as soon as possible. We can usually change or cancel an order before artwork approval or production begins. Once a custom item enters production, it cannot be canceled or refunded.
Accessibility
We want ordering to work with a keyboard, a screen reader, and on a phone. If a page, form, or file gets in the way, email hello@trushirts.com and include the page address and what you were trying to do. We will help you place the order and use that report to improve the page.
More answers are on the FAQ. Garment measurements are on the size guide. Purchases are also covered by the terms and privacy policy.