Question 1

Do you have a minimum order quantity?

Accepted Answer

No — there are absolutely no minimums. Whether you need 1 shirt or 10,000, every order receives the same care and quality.

Question 2

How do I place a business or bulk order?

Accepted Answer

Order directly through the shop or use the Business Orders page for larger, multi-style requests. There is no minimum quantity.

Question 3

Can I order multiple sizes and colors in one order?

Accepted Answer

Yes. Add products in different colors and sizes to one cart. Each item is tracked and fulfilled individually.

Question 4

How do I upload my logo or artwork?

Accepted Answer

Use the design tools on a customizable product. Accepted formats include PNG, JPG, PDF, AI, and EPS, up to 25MB.

Question 5

What resolution should my artwork be?

Accepted Answer

For best results, submit artwork at 300 DPI or higher. Vector AI, EPS, or PDF files provide the sharpest printing at any size.

Question 6

Do you send a proof before printing?

Accepted Answer

Yes. For custom orders, we send a digital proof for approval before production begins.

Question 7

What decoration types do you offer?

Accepted Answer

We offer screen printing, embroidery, direct-to-garment printing, and heat transfer or vinyl. The best method depends on the garment, quantity, and artwork.

Question 8

How long does production take?

Accepted Answer

Timing varies by product and decoration method. Standard and rush options are shown during ordering, and your confirmed order includes an estimated timeline.

Question 9

Do you offer free shipping?

Accepted Answer

Orders of $99 or more qualify for free standard shipping. Expedited options may cost extra.

Question 10

Do you ship to businesses and organizations?

Accepted Answer

Yes. We ship to US homes, offices, warehouses, schools, churches, and event venues.

Question 11

What shirt brands do you carry?

Accepted Answer

Browse the Brands menu for the current selection of styles, colors, and sizes available from each manufacturer.

Question 12

How do I find a specific style or style number?

Accepted Answer

Search by brand, style name, or style number, or narrow the catalog with Shop filters.

Question 13

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards through secure Stripe checkout. Eligible devices may also offer supported wallet payments.

Question 14

What is your return policy?

Accepted Answer

Custom and personalized items are non-refundable once production begins. Defective, incorrect, or damaged items are eligible for resolution when reported within 30 days of delivery.

Question 15

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible. We can usually change or cancel an order before artwork approval or production begins. Once a custom item enters production, it cannot be canceled or refunded.

Question 16

When will an approved refund arrive?

Accepted Answer

Approved refunds return to the original payment method. Your bank or card provider controls when the credit appears after we process it.

Question 17

What if my order arrives wrong or damaged?

Accepted Answer

Contact Tru Shirts at hello@trushirts.com with your order number and photos, and the team will help resolve it.

Question 18

How do I choose the right size?

Accepted Answer

Open the Size Guide on the product page and compare garment measurements with a shirt that already fits you well. Sizing can vary by brand and style.

Question 19

How should I wash printed apparel?

Accepted Answer

Turn the garment inside out, wash cold with similar colors, and tumble dry low. Avoid bleach and ironing directly over the printed design.

Frequently Asked Questions

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